Returns & Refunds policy

At PRSNALIZE GIFTS, we take pride in delivering high-quality customized products that are tailored to your specific preferences. We understand that sometimes, despite our best efforts, issues may arise. To ensure a smooth and transparent return process for customized products, we have established the following return policy:

1. Eligibility for Returns:

   • Customized products are eligible for returns only in cases of manufacturing defects or errors on our part. We are committed to resolving any issues that result from our production process.

2. Inspection Upon Delivery:

   • We encourage customers to inspect their customized products immediately upon delivery. If you notice any defects or discrepancies with your order, please contact us within 7 days of receipt.

3. Contacting Customer Support:

   • To initiate a return or report an issue, please contact our customer support team through email on prsnalizegift@gmail.com or Call US on : +91 9971616519. Provide detailed information about the problem, including your order number and clear photographs illustrating the issue if possible.

4. Return Authorization:

   • Once we receive your request, our customer support team will assess the issue and provide instructions for returning the product if it meets the eligibility criteria.

5. Return Shipping:

   • Customers are responsible for the cost of return shipping unless the return is due to a manufacturing defect or an error on our part. In such cases, we will provide a prepaid return shipping label.

6. Refund or Replacement:

   • Depending on the nature of the issue and your preference, we will either offer a full refund or provide a replacement for the customized product. Refunds will be processed within 7 business days after receiving the returned item.

7. Cancellation Policy:

   • Customized orders are typically produced shortly after order placement. Therefore, cancellations can only be accepted within 24 hours of placing the order. After this period, cancellation requests may not be accommodated.

8. Non-Returnable Items:

   • Some customized products may be exempt from returns if they are personalized to a degree that makes them unsuitable for resale. These exclusions will be communicated clearly during the order process.

9. Communication and Transparency:

   • We strive to maintain open and transparent communication throughout the return process, keeping you informed about the status of your return and the expected resolution time.

Please note that our commitment to delivering high-quality customized products is our top priority. We appreciate your understanding that, due to their unique nature, customized products may have limited return options compared to standard products.

If you have any questions or require assistance, please do not hesitate to reach out to our customer support team. Your satisfaction is important to us, and we are here to ensure your customized product experience exceeds your expectations.

PRSNALIZE GIFTS

+919971616519

Contact Us

If you have any questions about our Returns and Refunds Policy, please contact us by e-mail prsnalizegift@gmail.com